Some Shocking Survey Numbers on “Bill Shock”
A couple of weeks ago we wrote about “bill shock,” the unpleasant experience of receiving a huge, unexpected bill from a wireless company. Now we have some new numbers from the FCC showing the true...
View ArticleVerizon Wireless Refunds for Unauthorized Charges Don’t Solve Problem
This weekend Verizon Wireless fessed up to billing 15 million of its customers for data services they didn’t use. The admission came amid an FCC investigation of the deceptive charges. Verizon Wireless...
View ArticleConsumers Union Urges Crackdown on Cell Phone “Bill Shock” in FCC Comments
WASHINGTON, D.C. – January 10, 2011 — Consumers Union, the nonprofit publisher of Consumer Reports, today joined other public interest groups in filing joint comments at the Federal Communications...
View ArticleConsumer groups alert FCC about broadband practices
WASHINGTON, January 21, 2011 — Consumers Union and Consumer Federation of America today filed a letter with the Federal Communications Commission (FCC) about evidence of recent moves by broadband...
View ArticleConsumers Union writes AT&T, Verizon, FCC about changes in wireless plans,...
WASHINGTON — January 26, 2011 — Consumers Union, the nonprofit publisher of Consumer Reports, today wrote the chief executives of AT&T and Verizon and the head of the Federal Communications...
View ArticleNew AT&T Data Caps Limit Consumer Choice, Add to Excessive Overage Charges
WASHINGTON, March 15, 2011 – Consumers Union, nonprofit publisher of Consumer Reports, sent a letter to AT&T CEO Randall Stephenson on Tuesday, urging the telecommunications company to reconsider a...
View ArticleThe Facts About AT&T/T-Mobile Merger
From a consumer standpoint, it’s hard to see much of anything to like about AT&T’s proposed purchase of T-Mobile. The $39 billion mega merger would create the country’s largest wireless company,...
View ArticleNew Poll Shows Consumer Support Building for “Bill Shock” Protection
New Poll Shows Consumer Support Building for “Bill Shock” Protection NEWS RELEASE Thursday, May 12, 2011 Contact: David Butler (dbutler@consumer.org), Kara Kelber (kkelber@consumer.org): 202-462-6262...
View ArticleAT&T Systematically Overcharges for Data, According to Lawsuit
An NBC news report about a lawsuit brought against AT&T Mobility over alleged, systematic overbilling on iPhones and iPads points up yet again the need for careful government scrutiny and rejection...
View ArticleWireless Device Freedom
Problem: Consumers have little power to negotiate or shop around when choosing a wireless service plan. Wireless companies control the game, trapping customers with exorbitant and unjustified...
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